Amazing customer service is not dead! I activated my triple point day today at @nordstrom for a very big birthday purchase. Any guesses what I got? Bonnie from Roosevelt Field mall was like my fairy godmother. She was amazingly kind and helpful and I automatically loved her because she has my mommie's name. In other news, this bag is GORGEOUS... The grey sold out in store but it is already in my shopping cart! Details via profile link @liketoknow.it www.liketk.it/2aMfC